Terms and conditions

 

Payment Policy

To reserve a spot on a Fit Food Relax Retreat, a non-refundable deposit of $500 is required. A confirmation email will be sent to your nominated email address within 48 hours upon receipt of your deposit. Full payment (the balance) must be made within 40 days of the retreat start date. We reserve the right to refuse or cancel your reservation if fraud or an unauthorised or illegal transaction is suspected.

If for some reason you can no longer make your retreat date, your deposit is transferrable to another retreat date within 6 months of your original retreat date when there is 45+ days notice given. If less than 45-days notice is given, your deposit is non-refundable and non-transferrable.

Prices are stated in Australian Dollars and are listed as per person. Double Occupancy means that you will be sharing the room with another retreat guest or you can bring a friend/partner, rooms are fully equipped to cater for two single beds or one queen. Single Occupancy means you will have your own room with a queen size bed and private ensuite.

Retreat rates DO NOT include the cost of your flights, travel insurance or airport taxes. By agreeing to the retreat terms and conditions you agree to purchase adequate travel insurance that covers you for emergency medical, evacuation and trip cancellation and all the sporting activities listed. Some guests may be required to pay an arrival tax at Denpasar airport depending on which nationality passport you hold. 

Travel Insurance

It is your responsibility to purchase adequate travel insurance for the duration of your Fit Food Relax Retreat. Whilst we strongly urge you to purchase travel insurance, Fit Food Relax Retreat is not in the business of providing insurance products and cannot be held liable if your purchased insurance coverage leaves you exposed medically, financially or otherwise. 

Please note, private health insurance is unlikely to cover overseas trips such as the Fit Food Relax Retreat.

Passports, Visas and Documents

It is your responsibility to ensure you have a valid passport with a minimum of 12-months validity on your passport, visa(s) if required and any other necessary documentation for any country visited in connection with a Fit Food Relax Retreat.

Fit Food Relax Retreat Cancellations

 Definitions

"Cancellation" is defined as not attending your scheduled retreat, including postponing or rescheduling. "You" refers to the guest reserving a place on a Fit Food Relax Retreat. "We" refers to Fit Food Relax Retreat. It is your responsibility to read and understand our cancellation policy before making a reservation.

Cancellation Insurance and Policy

Naturally, no one books with the intention of cancelling or postponing their retreat, but unexpected things do happen, so please ensure you include travel cancellation in your travel insurance policy. Depending on the policy and conditions, travel cancellation insurance may pay for some or all cancellation fees.

Strictly for informational purposes and not to be relied upon, this type of insurance must be purchased within 14 days of making your reservation to optimize your level of protection.  

Guest Cancellation Policy

Depending on when you cancel, cancellation fees may apply. Fees are determined by the following schedule (“the Cancellation fee schedule”):

  • If you cancel 60 days or more before your retreat start date, you will be refunded the full retreat amount (minus your $500 booking fee).

  • If you cancel 60 days or less before your retreat start date, you will forfeit your entire payment.

Due to our need to commit to accommodation and other arrangements in advance, exceptions to our policy cannot be made for any reason.

We do not offer credit for arriving late or leaving early.

A guest can change to another retreat 40 days or before your retreat start date for a fee of $250.  Please note the retreat must have availability.

Fit Food Relax Retreat Cancellation Policy

While we have never cancelled a retreat to date and endeavor to maintain this record, if Fit Food Relax Retreat must cancel or change a scheduled retreat date for any reason whatsoever, you’re entitled to transfer your full retreat payment to another retreat (either scheduled or at some future time). Alternatively, you may request a refund of your payment.

Fit Food Relax Retreat is not responsible for any expenses you may incur in preparation for any cancelled retreat such as other accommodation, airline tickets, loss of work, and/or other costs associated with preparing for your trip.